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Forum Discussion
Unauthorized charge - how can I get a refund?
Hey Dropbox,
I did not make this purchase for this plan or subscription as I just got money taken out of my bank account and this was not by me. I am asking for a full refund of this unorthorised purchase as this is not okay to take my money due to me not completing this transaction. Please get back to me. Thanks
Regards
Liam
- Mark
Super User II
Did you put your card info in to Dropbox? If so you did authorise it - and probably didn't cancel a trial in time. See https://help.dropbox.com/plans/refund
If you DID NOT give Dropbox your credit card info then you need to speak to your card company as somebody has cloned it.
