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Forum Discussion
Unauthorized charge from Dropbox
I did not authorize a charge from dropbox and i never used the app too Need ur help please
Walter
Dropbox Staff
Dropbox StaffHey there Heavensent - sorry to hear about this.
Have you used the self served look up tool to identify the email address that's associated with the charge in question?
If you did, does the email address seem familiar to you at all?
Let us know more and we'll take it from there.
Yes the email was
[removed per the Community's Guidelines]
- Walter
I see, thanks for the additional information Heavensent
In that case, you can reach out to our support team for further assistance directly through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information and an email address we can reach you at.
Once you do this and get a ticket number from our system, you can share it with us here so that we can look it up in our system as well if needed.
- Hi thanks for the reply, when i click the form link its just goes to another web page but no form. Am i doing it right? Thanks
- Ticket # 23889373
Thank you so much- Hannah
Thanks for the ticket number, Heavensent.
I've located your ticket and raised its priority, so a member of our team will be getting back to you the soonest possible.
Thanks!
