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krismac's avatar
krismac
New member | Level 2
4 months ago

Unidentified credit card charge for an annual subscription

i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i c...
Billing
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

I see, thanks for the additional information krismac  - much appreciated.

 

Would it be OK if we reached out via email to have a further look internally? 

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