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Forum Discussion

Jacqui 's avatar
Jacqui
New member | Level 1
4 days ago

Unknown charges on our credit card. How can I contact Dropbox about this?

I am absolutely done I've gone through the whole Dropbox roundabout -  Login, search for payment ID, use credit card details - that didnt work  We even CANCELLED OUR CARD - and still the payment...
Account Access
Billing
Refunds
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Hi jacqui - sorry to hear you're having issues with this.

From what I gather you've already tried using our self-served look-up tool but it didn't help much. 

If that's correct, please let me know if you'd like me to send you an email to have a further look internally and I'll use the email address that's linked to your profile here on our Community to reach out. 

Thanks!

Jacqui 's avatar
Jacqui
New member | Level 1
3 days ago

Yes Walter
We would be really grateful for any kind of service from Dropbox.
I have been working on this on and off for months, so we have quite the list of charges to discuss
What are next steps please? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Thanks for the cooperation jacqui - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

    • jacqui's avatar
      jacqui
      New member | Level 2
      3 days ago

      Walter, you have tagged the wrong Jacqui. I did not write this complaint, though my name is Jacqui. :-)

      I hope you can help the OP. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        Thanks for pointing that out jacqui - much appreciated.

        And don't worry, we're already investigating this internally with the correct Jacqui (i.e. Jacqui ).

        Cheers!

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