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Forum Discussion

Jacqui 's avatar
Jacqui
New member | Level 1
4 days ago

Unknown charges on our credit card. How can I contact Dropbox about this?

I am absolutely done I've gone through the whole Dropbox roundabout -  Login, search for payment ID, use credit card details - that didnt work  We even CANCELLED OUR CARD - and still the payment...
Account Access
Billing
Refunds
Jacqui 's avatar
Jacqui
New member | Level 1
3 days ago

Yes Walter
We would be really grateful for any kind of service from Dropbox.
I have been working on this on and off for months, so we have quite the list of charges to discuss
What are next steps please? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Thanks for the cooperation jacqui - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

  • jacqui's avatar
    jacqui
    New member | Level 2
    3 days ago

    Walter, you have tagged the wrong Jacqui. I did not write this complaint, though my name is Jacqui. :-)

    I hope you can help the OP. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Thanks for pointing that out jacqui - much appreciated.

      And don't worry, we're already investigating this internally with the correct Jacqui (i.e. Jacqui ).

      Cheers!

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