You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Zel's avatar
Zel
New member | Level 2
7 years ago

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...
cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    7 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey Zel!
 
Have you had a look at the steps outlined in this article:
  1. Open the Dropbox App on your phone or tablet. 
  2. Under Menu, tap Settings.
  3. Tap Manage your subscription.
  4. Continue to the the Google Play Store app on your phone or tablet, and be sure you're signed in with the same account you used when you installed the Dropbox mobile app.
  5. Tap Manage.
  6. Tap Cancel subscription.
  7. Confirm you wish to Cancel.
Let me know of any updates! :slight_smile:
Zell's avatar
Zell
New member | Level 2
7 years ago
Hi Lusil, thanks for your help! I tried to open, on my Google Play, it does show dropbox as having a subscription, but as soon as I press the subscription button, it showed an empty subscription page 😫
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

    • Zell's avatar
      Zell
      New member | Level 2
      7 years ago
      Okay, I'll try contacting them, thank you!
      • 123stu321's avatar
        123stu321
        New member | Level 2
        7 years ago

        Hi Zell, I have exactly the same problem. Dropbox don't want to know as its a "google play" issue.. and google support are absolutely useless. Have you had any joy?

    • grow land's avatar
      grow land
      New member | Level 2
      3 years ago

      How EXACTLY do we contact Google Play Store about this??

      You sell thru this channel but can do NOTHING to help people that are double billed!!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi grow land, you can follow these steps in order to cancel a plan via Google Play.

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