You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Zel's avatar
Zel
New member | Level 2
7 years ago

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...
cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    7 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

maria mejia's avatar
maria mejia
New member | Level 2

I want to unsuscribe right know from this App.

and want my money back if there was a charge.

neversubscribeagain's avatar
neversubscribeagain
New member | Level 2
5 years ago

I'm getting the EXACT SAME RUN AROUND about this from BOTH Google Dropbox AND Google Play Store. So, I'm filing a complaint with the Federal Trade Commission. In the mean time, all I can do is contact my credit card company, report my credit card stolen, and have them reissue a new card. That will at least stop Google from charging my card again. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!