Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page. What should I do?

Hi Mrbtailor Usually to change the method when its not via here you need to cancel subscription, wait to downgrade and then reupgrade (you dont loose data etc.).

Hi No you wont. It will basically stop syncing and say 'you are over quota'. As long as you then upgrade everything will just start working again - worst case scenario you need to reboot the device / restart Dropbox to pick up the upgrade but thats it 🙂

Hey Mrbtailor , sorry to hear about this. If your payment are made through Google Play, like Mark mentioned, you'll indeed need to cancel that subscription first, allow the account to get downgraded and then re-upgrade with the method you prefer. If you cannot find the Dropbox subscription in your Google Play Store subscriptions, is it possible that you originally used a different device to make the upgrade?

Hi from me too, Mrbtailor . Besides the Google Play account that you’re currently checking, is it possible you have another one, as well? I’m asking because, if you’ve upgraded through Google Play indeed, your subscription should show there for you to cancel. What do you see when you go to your Plan tab?

Hi again, I had a look into our system in the meantime and I can see that our team has logged a ticket for you. Please reply back to their email, and they’ll further help.

Update billing info | The Dropbox Community

Rich
Super User II
2 years ago
jpark134 wrote:

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings page.

Go to your Plan page. What plan does it say you're on? If it says you're on the Basic plan that you're signed in to a free account that has no billing information, which means you're likely be charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.
- dreamingusername
  New member | Level 2
  2 years ago
  Thanks, Rich! That took me to the Update Billing Info page. Then, when I put in the new credit card info, I got this error message: There was an error completing payment. Please update your payment information, or change to another type of payment and try again.
  - Nancy
    Dropbox Staff
    2 years ago
    Hi dreamingusername, sorry for jumping in.
    
    Are you receiving the same error message even on another browser/incognito window?
    
    Have you recently tried the same payment method with another service and you had no issues?
papamcbride
New member | Level 2
2 years ago
i am trying to update my visa information, but it tells me my information is incorrect. I need to do this so I dont lose all my files
- Megan
  Dropbox Staff
  2 years ago
  Hey papamcbride, thanks for letting us know about this.
  
  Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?
  
  Feel free to try doing the same from a different browser, to see if it works?
  
  Keep me posted!
blackpa
Explorer | Level 3
2 years ago
Mr Davis here need to speak with someone regarding my dropbox acct.

The most effective way to explain my issue is to speak with someone

from your office.

Please contact me as soon as possible to advise me of my options.

Thanks
- Rich
  Super User II
  2 years ago
  blackpa wrote:
  
  ... need to speak with someone regarding my dropbox acct. The most effective way to explain my issue is to speak with someone from your office.
  
  Phone support is available to Dropbox Business customers and it's handled via a callback initiated through the admin console on Business accounts. All others can find the support options available to them on the Support page. Basic (i.e. free) accounts are limited to the various self-help options such as the help center articles or the chat bot, or you can ask questions here.
Mrbtailor
Helpful | Level 5
9 months ago
Had to drop my Venmo as payment method due to Venmo screwing me out of putting money in to cover my subscription to Dropbox and freezing my account and my teens accounts. Now that I don't have that payment method, I need to add another payment method. Nothing is letting me do so. Guess I have to wait till I can talk to someone on Monday to help me do that? Because there nothing and no way anywhere that I can do that!!
- Mark
  Super User II
  9 months ago
  Hi Mrbtailor
  
  Usually to change the method when its not via here you need to cancel subscription, wait to downgrade and then reupgrade (you dont loose data etc.).
  - Mrbtailor
    Helpful | Level 5
    9 months ago
    Appreciate that Mark. So I won't lose my hundreds of files that I have stored in my Dropbox?? I have over 172 gigs were of content in my Dropbox I could lose that I have no where else to put it. That's what I'm afraid of if I do what you said!
    
    Thank you again Mark,
    
    Mrbtailor
- Hannah
  Dropbox Staff
  9 months ago
  Hey Mrbtailor , sorry to hear about this.
  
  If your payment are made through Google Play, like Mark mentioned, you'll indeed need to cancel that subscription first, allow the account to get downgraded and then re-upgrade with the method you prefer.
  
  If you cannot find the Dropbox subscription in your Google Play Store subscriptions, is it possible that you originally used a different device to make the upgrade?
  - Mrbtailor
    Helpful | Level 5
    9 months ago
    Thank you Hannah. Well, I've tried that and don't see what it's trying to do. It's like it doesn't disappear. I don't know what is going on. And just to be clear, this device that I'm using right now, is the same one I use for everything!! Even my Dropbox. When I purchased my Dropbox, I spent for the upgrade as I was filling out to set my Dropbox up. So I never bought the lesser, I got the premium right out the gate
    
    Mrbtailor