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steverice102's avatar
steverice102
Explorer | Level 3
3 months ago

Upgrade paid for and not activated for my account.

Yesterday I paid ~£100 to upgrade to DB Plus via my laptop browser directly on the DB website. The money left my account and the subscription showed as changed on my account page but the storage limi...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
steverice102 wrote:

Yesterday I paid ~£100 to upgrade to DB Plus via my laptop browser directly on the DB website. ... the storage limit did not change from the free account limit I had.

What was the payment method that you used? No details... just the type; credit card, PayPal, etc. Is there any record of the transaction on this page?

  • steverice102's avatar
    steverice102
    Explorer | Level 3
    3 months ago

    Hi Rich

     

    I used a debit card. There is no record of the transaction on that billing management page - which is strange as the money is showing in my banking app as having been transacted to Dropbox. 

    • steverice102's avatar
      steverice102
      Explorer | Level 3
      3 months ago

      If it helps, there was a significant lag in the transaction on the DB website - it took a long time to generate the approval request via my banking app (which I approved). 

       

      If the transaction somehow stalled or failed I would understand - the part I don't get is why the money still went out to DB. 

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