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steverice102's avatar
steverice102
Explorer | Level 3
3 months ago

Upgrade paid for and not activated for my account.

Yesterday I paid ~£100 to upgrade to DB Plus via my laptop browser directly on the DB website. The money left my account and the subscription showed as changed on my account page but the storage limi...
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steverice102's avatar
steverice102
Explorer | Level 3

Hi Rich

 

I used a debit card. There is no record of the transaction on that billing management page - which is strange as the money is showing in my banking app as having been transacted to Dropbox. 

steverice102's avatar
steverice102
Explorer | Level 3
3 months ago

If it helps, there was a significant lag in the transaction on the DB website - it took a long time to generate the approval request via my banking app (which I approved). 

 

If the transaction somehow stalled or failed I would understand - the part I don't get is why the money still went out to DB. 

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