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Forum Discussion

Sam - The Productioneers's avatar
Sam - The Productioneers
New member | Level 1
9 days ago

We already paid for our Business plan, but now we're being asked to pay again.

Hello Dropbox Support Team and Community, We are experiencing a critical issue with our Dropbox business account that urgently needs resolution. Less than a month ago, we encountered a problem wi...
Billing
dropbox business
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 days ago
Sam - The Productioneers wrote:

... our account has now suddenly been blocked, and we are being prompted to pay again. Additionally, we have found it impossible to get in touch with Dropbox support through any direct channels.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

  • https://www.dropbox.com/support/billing-issues

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