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Forum Discussion

SandyRo's avatar
SandyRo
Explorer | Level 4
4 months ago

Why am I being charged by Dropbox, when I don't have a paid plan?

Hi Today I found something strange on my creditcard. Dropbox db.tt cchelp was the notice and they tool money from my creditcard. But I don‘t have an account which must be payed.
Billing
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for your post here, @SandyRo. 

 

Does your bank statement mention anything else besides Dropbox, like iTunes/Google Play? 

 

If not, and you can see a 12-digit transaction ID next to your Dropbox charges, you can use it on this page and identify the Dropbox account it’s linked to. 

 

Let me know if that helps.

  • SandyRo's avatar
    SandyRo
    Explorer | Level 4
    4 months ago
    Hi

    Thanks for your answer, but it did not help.
    There is no 12 digit number.

    Made a reclamation to my credit card.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Alright, thanks @SandyRo! If you see nothing related to iTunes/Google Play either, we can go ahead and log a ticket for you. 

       

      Is it OK to contact you to the email address you see here?

      • SandyRo's avatar
        SandyRo
        Explorer | Level 4
        4 months ago
        Yes, that mail adress is correct

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