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Forum Discussion

SandyRo's avatar
SandyRo
Explorer | Level 4
4 months ago

Why am I being charged by Dropbox, when I don't have a paid plan?

Hi

Today I found something strange on my creditcard.
Dropbox db.tt cchelp was the notice and they tool money from my creditcard.
But I don‘t have an account which must be payed.

Billing
Payments
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for your post here, @SandyRo. 

     

    Does your bank statement mention anything else besides Dropbox, like iTunes/Google Play? 

     

    If not, and you can see a 12-digit transaction ID next to your Dropbox charges, you can use it on this page and identify the Dropbox account it’s linked to. 

     

    Let me know if that helps.

    • SandyRo's avatar
      SandyRo
      Explorer | Level 4
      4 months ago
      Hi

      Thanks for your answer, but it did not help.
      There is no 12 digit number.

      Made a reclamation to my credit card.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Alright, thanks @SandyRo! If you see nothing related to iTunes/Google Play either, we can go ahead and log a ticket for you. 

         

        Is it OK to contact you to the email address you see here?

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