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Fullbore's avatar
Fullbore
Helpful | Level 5
6 years ago

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
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Plans
  • Ross_S's avatar
    Ross_S
    6 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

groovekonna's avatar
groovekonna
New member | Level 2

Same here, I'm using 47% of my reserved space and got a similar warning email. What is this, a mistake perhaps? 

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Happy Friday Fullbore groovekonna!:grin:

This usually happens when users have two different emails/accounts and one gets full, but they access the other one on the web and get confused, as the other account they are seeing is not full. 

I am not saying this is the case here. I am only saying that this is common for cases I have handled in the past. person shruggingYou can help me check what is going on there. Please confirm that the email address you received this notification email at, is the same email you have with the account you are checking the space of. 

Thank you!

  • groovekonna's avatar
    groovekonna
    New member | Level 2
    6 years ago

    Thanks, and I can confirm I received the email. This the only email I have connected to Dropbox and I have never had more than this one account

      • groovekonna's avatar
        groovekonna
        New member | Level 2
        6 years ago

        Thanks, but it does not help very much because at the message it warns that

        "... your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape"

        which is a bit confusing.

  • DavidC3's avatar
    DavidC3
    Explorer | Level 4
    6 years ago

    I keep getting emalis from you telling me to "reply."  Please stop sending them to me.   Thank you.

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