You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
I have the same email. I am...
"Using 1.07 GB of 2.25 GB"
Something is wrong.
I got the same email. I'm using only 6.25GB of 12.98GB in my free acount, i.e., less than half the available space, and I haven't added or removed any large files recently. I have only one Dropbox account, and this message was sent to the email associated with that account.
It doesn't seem to be a phishing scam - the link in the email doesn't send me to a dodgy 3rd-party website, but to a page on the official Dropbox website which says: "You’re almost out of room! Adding another file could fill up your account. Make sure you’ll be able to sync or use your files when you need them." With a button saying "Upgrade now".
But it *does* have the appearance of a scam, in that it is giving me false information (that my Dropbox is nearly full) and using fake scare tactics (that no changes will be saved until I upgrade) to trick me into upgrading to a paid account that I have no need for.
Benefit-of-the-doubt would suggest that this is more likely a mistake than a deliberate scam on Dropbox's part, but it is something that needs looking into as a matter of urgency if these false emails are still going out. I hope you will also be sending a correction and apology to anyone who has already erroneously received one.
