You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
6 years ago

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
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  • Ross_S's avatar
    Ross_S
    6 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

gkzsolt's avatar
gkzsolt
New member | Level 2

Hi,

Yesterday I get a message saying

"Your Dropbox is almost full: 5% of storage space available"

"This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features."

But on my personal account Plan page (https://www.dropbox.com/account/plan), it shows the following:

Personal Dropbox space:  Using 2.51 GB of 5.25 GB

Regular files (1.68 GB)  Shared files (847.15 MB)  Unused space (2.74 GB)

Is something wrong with the Accounts ability to count?

 

RobC's avatar
RobC
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi all,

An internal system error automatically triggered the sending of these emails to some users incorrectly. 

It was initially reported to us on another thread here. You also can check out the solution posted there if you want some more info.

Really sorry for any confusion it might have caused.

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