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Forum Discussion
Why does Dropbox keep emailing me about billing after I've downgraded?
Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have ...
Hi DanielAX, thanks for bringing this to our attention.
It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details.
Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.
If you have any further queries, feel free to message back.
I’m having the same issue. For the past month I have been receiving emails from drop box that payment cannot be processed. Very confusing process. They certainly don’t make it easy to leave.
I have done everything exactly as they say to do. I have followed the instructions to the “t.” The answer given by the Dropbox rep doesn’t hold water; Apple has notified other subscriptions ending in December in the same week as Dropbox; no issue with those vendors. But here we are at or near 14 days after the renew lapsed, over 30 days since I canceled the subscription, and I’m still getting emails. I’m sure Apple updates subscription information more than every 45 days. Seems Dropbox is simply trying to harass me into re-subscribing. It’s just bad business practice whatever it is.
- Megan
Dropbox Staff
Hey all!
I wanted to thank you for your comments, and feedback and let you know that our Team is aware and working on improving this.
Thank you so much!
- Now our personal information has been stolen. What is it you guys do again? We’ve been down the list of things a cloud service is supposed to do and Dropbox has achieved literally none of them.
