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Forum Discussion
Why does Dropbox keep emailing me about billing after I've downgraded?
Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have ...
Hi DanielAX, thanks for bringing this to our attention.
It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details.
Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.
If you have any further queries, feel free to message back.
Jay
Dropbox Staff
Dropbox StaffHi DanielAX, thanks for bringing this to our attention.
It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details.
Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.
If you have any further queries, feel free to message back.
Hi Jay,
I have the same issue and and cancelled it two months ago and still getting the email as below.
We recently downgraded your account to Dropbox Basic because we received notice from Apple that they were unable to process payment for your plan.
If you're currently using more than 2 GB of space, file syncing will stop. No files will be removed, but syncing will only resume when you bring your account under quota again.
To restore your additional Dropbox space and features, simply click on the button below to access our payment page, where you can resubmit your billing information and upgrade your plan.
I have the same issue and and cancelled it two months ago and still getting the email as below.
We recently downgraded your account to Dropbox Basic because we received notice from Apple that they were unable to process payment for your plan.
If you're currently using more than 2 GB of space, file syncing will stop. No files will be removed, but syncing will only resume when you bring your account under quota again.
To restore your additional Dropbox space and features, simply click on the button below to access our payment page, where you can resubmit your billing information and upgrade your plan.
