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Forum Discussion
Wrong Date of Birth
Hello I have wrongly entered my date of birth today what should i do?
I have entered the wrong date of birth and now I need to prove my age with my ID but I can not find a number or email to contact
I have the same problem. Entered the wrong age. What shall I do? Please help
Requesting you to unblock the account it is not minor just wrongly dob written.
- Megan
Dropbox Staff
Hi sachshardul, sorry to hear about that!
We would need some account-specific info, in order to resolve this. Would it be okay for me to send you an email, so that we can have a closer look?
Keep me posted, and we'll take it from there!
I accidentally entered my birth year wrong when upgrading a dropbox to a family account. ow the profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone.
I entered date of incorporation of the company at the time of making payment. Now it says I don't have the legal age and that my account will be closed. How can I modify my age? How do I simply change a birth date?? I need to make the payment immediately...
- Walter
Hey there Seema H, sorry to hear you're having issues with this.
In this case, you'll need to reach out to our support team for further assistance through this form.
Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.
Once you get a ticket ID from our system, you can share it with us here so that we can look it up as well.
I hope this helps!
Hi, I also have the same issue where I have genuinely added the wrong date and am about to loose some important files dont have another place to save it, need help for the same.
I use gmail account and I was in the proceed of payment.
I accidentally thought the year was today's date and due to children stafety?
The account has been locked down.
I sent email to dropbox admin and there is no reply.
I have no idea to contact to them...
- Hannah
Hey Eunseongkim, sorry to hear about this confusion.
Can i send you an email, so our team can look into this?
@Hannah Yes, please!!
Waiting for your email to come. ^^
Hello I have wrongly entered my date of birth today what should i do?
- Megan
Hi seekinganswer, I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Let me know!
Hi Megan, sure! thanks
- Rich
Super User II
Muhammad Mohsin wrote:
I have wrongly entered my date of birth today what should i do?
Hi, how do i change my birthdate. I accidentally choose the wrong year. Please help.
I tried to join the Family group with my team members but apparently I accidentally put the wrong year on my birthdate. Please help.
- Nancy
Hey myfirsttech_sg, hope you’re doing well.
Have you logged any tickets about this with our support team?
If not, please open a different browser (that’s NOT logged in to any Dropbox account), and open a ticket with them via this page. Send me your ticket number here afterwards.
What ticket? I dont understand
- Megan
Hi myfirsttech_sg, sorry to jump in here!
What my colleague meant, is that you'd need to directly contact our Support team about this, since this issue would require some account-specific info, that we can't have while in a public forum.
Have you tried following the steps that Nancy provided?
