Jumping in here to help clarify some issues you’ve pointed out in this thread.
As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
The age requirements are:
- In the United States: You must be 13 or older.
- Outside the United States: You must be 16 or older.
If you added the wrong date by mistake:
💌 Please contact support so we can manually verify your date of birth and edit it for you:
Tip: you can find your support entitlements here.
If you have access to email support:
- Contact Dropbox support within 30 days to have your account reactivated.
- Our support team will ask you to provide proof of your date of birth.
- After your information is verified, you’ll be notified through email when your account has been reactivated.
If you don’t have access to email support:
-
- To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
- Birth certificate
- Passport (the page containing your name and date of birth)
- Driver’s license, learner’s permit are acceptable forms of proof of age
- Any official government document issued by a national agency or equivalent is acceptable.
- Our team will verify this info and make a change if accepted.
Hope this helps!
Sam
Dropbox Staff
