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Forum Discussion
Wrongful credit card charge - Customer service help requested!
I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out. I recently (May'23) received a $119.88 credit card charg...
It's very strange, I don't see the recent charge on this page. Just the last monthly fee from February when I cancelled. The credit card that was charged is not the credit card I have saved to my dropbox account.
The charge on my credit card is from dropbox - [Removed as per Community Guidelines]
Jay
Dropbox Staff
Dropbox StaffSince you have a charge from Dropbox, it's most likely on another account, and you can determine which account it belongs to by using the card lookup tool.
I have already tried that and all that comes back in red (after entering my cc information) is "please enter the last 4 digits and expiration date of the billed card."
- Jay
Do you have any other email addresses you own which could be associated to a Dropbox account?
- I have an account associated with my work email however I’ve already checked that / there are no bills associated with that account. No other accounts to my knowledge.
How do we get to the bottom of this?
