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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Megan
Dropbox Staff
Dropbox StaffHi daniellat, how are you today?
You mentioned that you've already contacted our Support. Would you be able to send me your ticket number reference, so I can locate it on our system?
Keep me posted!
it was in online chat and the transcript wioth number never got sent to me so I have had no way to follow up
- I don’t know what was done on the support end but I was finally able to get more space on Friday.
- Yes I was trying Saturday and Sunday (and today) still unable
I am having exactly the same issue - I have an expired and removed Google subscription - expired last week - and can't upgrade directly and can't get Dropbox support as I am now not a paying customer (even though I want to be!)
