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Forum Discussion

Megabyte's avatar
Megabyte
Explorer | Level 3
5 years ago

Can I disable 2FA on my account?

I have been using Dropbox without 2FA for years but my iPhone had to be restored and I am now not able to use Dropbox unless I use 2FA.

The problem I have with Two-factor is that I do a lot of travelling and change SIMs to local ones. This means I cannot get a text code and I also cannot scan Google since I only have one device.

Can someone tell me what I can do? Is there a way of getting it back without 2FA? I only have recipes on it for work.

Account Access
Account Settings
Security
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for the additional info Megabyte!

    If you created your Dropbox account through the "Sign in with Apple" option, then you can create a Dropbox password for your account from your account settings page here.

    Setting a Dropbox password will allow you to use either option to sign in. To use your Dropbox password, you would just sign in by entering your credentials under the "Sign in with..." options.

    Let me know if you have any other questions!

    • Megabyte's avatar
      Megabyte
      Explorer | Level 3
      5 years ago

      I would have to scan with Authy and cannot do that when travelling with just my iPhone.

      • Elixir's avatar
        Elixir
        Star | Level 19
        5 years ago

        You have to scan the QR code only once when seting up Authy. You can setup the 2FA using a desktop browser before travelling. Next time you need to login, open Authy and copy the 6 digit number and enter in the Dropbox 2FA login prompt. Are you not using the Dropbox app in your iPhone? In that case you don't have to login every single time. 

  • Leomitgr's avatar
    Leomitgr
    New member | Level 2
    4 years ago

    I have created a DropBox account using a disposable mail for my department (Job), in order to share and store important files. I accidentally logged out from my laptop and now I cannot log back in because the system asks for a verification code, that is sent to my email address (which is disposable), that does not exist anymore. I have never activated 2 factor verification login by the way. I should also notice that I still have access using my browser on my phone and tablet. Is there any way to log back in on mu laptop's browser, without using the verification code?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey Leomitgr, thanks for posting today! 

      It seems you're talking about our 2FA security feature. 

      Have you tried disabling it? You would then be able to access your Dropbox account on the web. 

      Also, feel free to have a look at this Help Center article. 

      Keep me posted on the results.

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