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T-horn's avatar
T-horn
Helpful | Level 5
2 years ago

Cannot add a new device to my account

I have deleted all devices but two on my Dropbox account and am now trying to add a new tablet.  I can access the account from my existing laptop and phone, but whenever I try from the new tablet, it complains, "Sign-in failed.  Incorrect email or password." 

How can I get the tablet added to my linked devices?  This is a basic account.

Account Access
Account Settings
Mobile
Tablet
  • T-horn's avatar
    T-horn
    2 years ago

    Yes, I deleted the app, downloaded and reinstalled.  Same result when signing in: "Incorrect email or password."

     

    Just now, finally found my mistake in the login info:  used an Apostrophe instead of a Grave Accent -- I didn't realize they were different!

     

    • T-horn's avatar
      T-horn
      Helpful | Level 5
      2 years ago

      Yes, only two devices.  That's why I'm so puzzled. Three old ones were deleted about a week ago, and only two remain.  I can log onto Dropbox from them, but cannot add the new tablet using the same email and password.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey T-horn, have you tried uninstalling and reinstalling the Dropbox app, to see if that helps?

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