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RaymondvA's avatar
RaymondvA
New member | Level 2
3 months ago

Cannot change my email address via Settings

When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my...
Account Settings
emails
Web
  • Megan's avatar
    Megan
    3 months ago

    Hey RaymondvA, thanks for checking! 

     

    Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

dgisle's avatar
dgisle
Explorer | Level 4

Yes, I am signed in to the old account and trying to change the email address in settings.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
31 days ago

Hi dgisle, currently it isn't possible to transfer a payment on one account to another Dropbox account. 

 

Are you only interested in changing emails, which doesn't involve any actual data being moved across, or do you want to have the account with the data on it to also have the payment on that account?

  • dgisle's avatar
    dgisle
    Explorer | Level 4
    31 days ago

    Yes.  I am so confused.  I have found that I have three dropbox accounts set up:  

    [Removed as per Community Guidelines]

     

    I paid or my charge card was charged $129.95

    I have no way of knowing which dropbox account this was charged against.  It appears that it must be under [Removed as per Community Guidelines] that is where all my pictures are being backed up.

     

    All I want to do is get rid of all the duplication and have just the one account [Removed as per Community Guidelines]

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      Thanks for the info. You can confirm which account the payment went to by using the card lookup tool.

       

      If it went to the wrong account, then try to login to that Dropbox account and then contact the support team directly (as you would have more support options) regarding this matter. 

    • dgisle's avatar
      dgisle
      Explorer | Level 4
      31 days ago

      I am guessing I just need to leave things as they are and know that my dropbox is under the [removed] where all my pictures are.  Maybe cancel all the other accounts.

       

      [personal information removed per the Community's Guidelines]

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