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Forum Discussion

RaymondvA's avatar
RaymondvA
New member | Level 2
3 months ago

Cannot change my email address via Settings

When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my...
Account Settings
emails
Web
  • Megan's avatar
    Megan
    3 months ago

    Hey RaymondvA, thanks for checking! 

     

    Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey dgisle, let me jump in here! 

 

Did you try to contact our Support, like my colleague Jay suggested? Do you have a ticket number reference from your Communication with them? 

dgisle's avatar
dgisle
Explorer | Level 4
2 months ago

I need an easy way to call someone.  I have spent hours on this and it could likely be solved in five minutes with someone on the phone.  There does not appear to be any way to directly contact someone at Dropbox.  Thinking of cancelling everything because it is not easy to use.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi dgisle, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. 

     

    Please could you try the steps I posted previously in order to contact the support team and let us know the ticket ID from the automated response you get. 

  • dgisle's avatar
    dgisle
    Explorer | Level 4
    2 months ago

    #24368691

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey dgisle, it seems that your email was caught by our spam filter.

     

    Therefore I opened a ticket on my end for you, I'll see you there. 

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