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alessiacosio's avatar
alessiacosio
Helpful | Level 6
3 years ago

Comments notification

Hi! I have issues with notifications, I don't understand why dropbox doesn't show me notifications of comments.  It doesn't show me on the app and on the website. I think is a bug, someone can he...
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  • alessiacosio's avatar
    alessiacosio
    3 years ago
    Hi hannah,
    After a lot of tests I understand that if the folder isn’t mine I don’t receive notifications, I changed the folder and it works! Thank you for the assistance ❤️
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
alessiacosio wrote:

I have issues with notifications, I don't understand why dropbox doesn't show me notifications of comments.

Make sure you have comment notifications enabled on your Notifications page.

  • alessiacosio's avatar
    alessiacosio
    Helpful | Level 6
    3 years ago

    Comments notification are enabled. I have this issue with only one collaborator 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey alessiacosio, can you let us know where you're having this issue?

       

      Is it on Dropbox Paper, or on a shared file?

       

      Also, are you referring to notifications on the website, or on the Dropbox icon on your computer?

       

      And are you receiving comment notifications from other people, just not from this particular person?

      • alessiacosio's avatar
        alessiacosio
        Helpful | Level 6
        3 years ago

        Hey Hannah,

        I have this problem with a specific people with comments on photos. There is no notification anywhere, web or app.  

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