Forum Discussion

HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
4 years ago
Solved

Does Dropbox Support exist? My account has been hacked

For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multip...
Account Access
Account Settings
Security
  • Nancy's avatar
    Nancy
    4 years ago
    Hi HCAhydrographics, I’m sorry to hear about the situation. 

    If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

    This way, we can look into this together and see what we can do. 

    Let me know if that’s OK with you.
jcastorgah's avatar
jcastorgah
Explorer | Level 3
3 years ago

Hi,

 

Yesterday afternoon, I had an attack from hackers, they stole my yahoo account [personal information removed] and many others accounts related to yahoo between them Dropbox.  The password was changed so can´t access to my dropbox account [personal information removed].

Please help to recover my account, I have a lot of information there.

 

[personal information removed per the Community's Guidelines]

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
jcastorgah wrote:

Yesterday afternoon, I had an attack from hackers ... Please help to recover my account, I have a lot of information there.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • jcastorgah's avatar
    jcastorgah
    Explorer | Level 3
    3 years ago

    Thanks for your help but Dropbox Suppot did not help me at all.  

    Hopefully someone from Dropbox can do something for me.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      jcastorgah wrote:

      Thanks for your help but Dropbox Suppot did not help me at all.  

      Hopefully someone from Dropbox can do something for me.

      Were you able to open a ticket by following the steps I posted above? If so, reply with your ticket number and a Dropboxer may be able to look into it, but Support really is the only group that would be able to do anything about this as only they will have access to your account.

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