We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Robotkid's avatar
Robotkid
Explorer | Level 3
7 months ago

Dropbox no longer linking to both business and personal accounts (Mac)

Hi all,   I'm stuck in a loop here. Last week perhaps there was a Dropbox update (?) and now I can only have my personal Dropbox Plus account OR my business account linked to my machine. When I t...
Account Settings
Desktop
dropbox business
Dropbox Plus
Multiple Accounts
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Robotkid, and thanks for reporting this here.

 

Do you perhaps remember what the Dropbox update was about?  

 

Also, after the Dropbox app has restarted, do you receive any errors? Are you seeing a second Dropbox folder being created and then it gets suddenly deleted?

 

Can your Dropbox accounts be linked on www.dropbox.com with no issue? 

 

Keep me in the loop.

Robotkid's avatar
Robotkid
Explorer | Level 3
7 months ago

Thanks Nancy.

 

I just assumed there was a Dropbox update because my Desktop app started giving me new notifications (like the notification regarding the File Provider.)

 

After restart, I don't see any errors. Before it restarts, I can see the "syncing" icons start moving on files in Finder that are from the account I'm trying to re-link... but then they stop. I'm not seeing a second Dropbox folder.

 

My accounts are linked on dropbox.com with no issues.


One additional note: My personal Dropbox is on my internal drive, my Business account in on an external drive. (This has worked fine like this for years.)

Thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for that info, Josh! Which Dropbox account were you logged into when you first got the update notification? 

     

    Can you also send me the filepath of the local Dropbox folder that’s linked to that account?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!