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Forum Discussion
Endless loop when trying to use & connect both my personal & work account.
Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync...
Hey BubbleIsTheWorst, thanks for the heads up!
Would you mind trying out these steps:
-Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.)
-Open Terminal.
-Run the command: rm -rf ~/.dropbox
-Quit Terminal.
-Restart Dropbox and attempt to sign in again.Let me know how this turns out!
Megan
Dropbox Staff
Dropbox StaffHey BubbleIsTheWorst, let's jump right into this!
You described what happens when you use our desktop app, and mentioned you also have an issue when using our website, in order to switch between accounts.
However, selective sync isn't a feature that can be found online. Would you like to let me know what happens when you use our website?
In order to switch between your personal and Business account, you'd need to link them first, using these steps. Have you tried that?
Let me know more, and we'll take it from there!
Yes, they are connected... I state that in the second sentence of my post "I connect these online while signed into my personal account easily enough."
Just so you know. I've tried have the 2 connected accounts logged in as is suggested in your own documentation with this line: " You must be logged into both linked Dropbox accounts on the web session or the app you're using to switch between your accounts." in every way possible. But it is not working for me at all. The only way I can switch between accounts in the desktop app is by logging out via the preferences / account tab which quits the app, going to the site & logging in to the other account there which then begins the folder selection process over again.
- Megan
Thanks for your fast reply BubbleIsTheWorst
In this case, would you like to share some additional info about the website, and what kind of loop you're facing when trying to switch between accounts there?
As for our desktop app: can you clarify the version you use on your end?
You should be able to locate it, by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. If you have any screenshots, feel free to share them with us, in order to have a clear visual too.
I am using Dropbox 197.4.7629
The loop I am experiencing can best be described with the attached diagram of screenshots.- Megan
Hey BubbleIsTheWorst, thanks for the heads up!
Would you mind trying out these steps:
-Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.)
-Open Terminal.
-Run the command: rm -rf ~/.dropbox
-Quit Terminal.
-Restart Dropbox and attempt to sign in again.Let me know how this turns out!
