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MS312's avatar
MS312
New member | Level 2
4 months ago

Error when trying to sign in on the mobile app

I can sign-in with no problem on my laptop, but I am getting an error message when trying to log-in to the mobile app. It says "sign-in failed. The provided user information isn't valid. What is the ...
Account Settings
Error Messages
Mobile
JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 8
4 months ago

Sorry to hear about the trouble logging in. Here are a few steps you may try to resolve the issue:

  1. Check Credentials: Ensure you’re entering the correct email and password.
  2. Update the App: Make sure your Dropbox app is updated to the latest version.
  3. Clear Cache: Go to your device settings, find the Dropbox app, and clear its cache.
  4. Reinstall the App: Uninstall the Dropbox app and then reinstall it from the app store.
  5. Reset Password: If the problem persists, try resetting your password and then logging in again.

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