You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KJC3's avatar
KJC3
Explorer | Level 3
2 months ago

How can I change my email address - it's saying that the address already has an account!

Hi all, I have a dropbox account that uses an email address that I want to change. I have recently upgraded dropbox to a paid plan. When I try to change my email address it says that an account alrea...
Account Settings
Error Messages
KJC3's avatar
KJC3
Explorer | Level 3

Hi Megan,

I deleted the account (and had a confirmation email from dropbox that the account had been deleted on the 2nd of October) - any advice you can offer would be really appreciated, Katy

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey KJC3!

 

Have you tried logging into the deleted account? Just to confirm if it's indeed been deleted, or if it's still active by any chance. 

  • KJC3's avatar
    KJC3
    Explorer | Level 3
    2 months ago

    Hi Megan, yes I've tried that - it just takes me to a page to sign up for an account! Katy

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      In this case, can I send you an email in order for us to have a closer look KJC3? 

      • KJC3's avatar
        KJC3
        Explorer | Level 3
        2 months ago

        Yes that would be brilliant thank you, Katy

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!