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KJC3's avatar
KJC3
Explorer | Level 3
5 months ago

How can I change my email address - it's saying that the address already has an account!

Hi all, I have a dropbox account that uses an email address that I want to change. I have recently upgraded dropbox to a paid plan. When I try to change my email address it says that an account alrea...
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KJC3's avatar
KJC3
Explorer | Level 3
5 months ago

Hi Megan,

I deleted the account (and had a confirmation email from dropbox that the account had been deleted on the 2nd of October) - any advice you can offer would be really appreciated, Katy

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey KJC3!

 

Have you tried logging into the deleted account? Just to confirm if it's indeed been deleted, or if it's still active by any chance. 

  • KJC3's avatar
    KJC3
    Explorer | Level 3
    5 months ago

    Hi Megan, yes I've tried that - it just takes me to a page to sign up for an account! Katy

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      In this case, can I send you an email in order for us to have a closer look KJC3? 

      • KJC3's avatar
        KJC3
        Explorer | Level 3
        5 months ago

        Yes that would be brilliant thank you, Katy

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