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andreas chat's avatar
andreas chat
New member | Level 2
4 years ago

I can't reset my password as I have no access to the email

Hello everybody,   Need to log in to my dropbox account but i forgot the password. I cant reset it because the email address is business and not available anymore to email servers. There is a...
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katrine9's avatar
katrine9
New member | Level 2

Hi, 

 

I made the stupid mistake and created a Dropbox account with the wrong email a couple of months ago. I forgot the G in gmail, can you believe it? I also purchased the 2TB storage and added my files without realising the initial error with the email address. Now I have to return my computer to my previous job (on which I am logged in on the Dropbox account), and wanted to log in to my Dropbox on my new computer.

 

The thing is, I have forgotten my password as well. I can't reset it as that would mean I would need login to the "@mail.com"-mail, which I don't. 

 

So now I'm not really sure what to do. I don't remember the password so I can't update the email, and I can't reset my password because I don't have access to the wrong email. 

 

Any suggestions? Please.

  • katrine9's avatar
    katrine9
    New member | Level 2
    11 months ago

    Hi Mark, 

     

    Thank you for your input! 
    I didn't quite understand what you meant with "Make sure you do so while not logged in (including here) so often an incognito window works best." Could you please explain this?

     

    Thanks

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      11 months ago

      If you are logged in, at all, to the Dropbox services, it will detect your plan. So if you are a free user it wont let you log a ticket. 

       

      If you are a paid user, and logged in as a paid user, you'll get the options to contact support 🙂

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