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Forum Discussion

Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
11 months ago

Impossible to connect to my account on a new Android Phone

Hi, I am trying to connect my existing account to Dropbox application on a new Android Phone. Problem is that none of the option is working. I tried with my user name and my password, not working. ...
Account Access
Account Settings
Android
Mobile
  • Ninomalbinho's avatar
    Ninomalbinho
    11 months ago

    After trying many things, it was finally by activating the two-step verification that I managed to connect my phone, finally !

    Thanks for your help

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Ninomalbinho, thanks for letting us know about this.

 

Are you on a paid subscription or a free Basic account?

 

If you're on a free account, is it possible that you already have 3 devices connected to your account and it's not letting you link a 4th one?

 

You can see your connected devices here.

 

Let me know what you find.

Ninomalbinho's avatar
Ninomalbinho
Helpful | Level 5
11 months ago

Hi,

I am on a Free Basic Account. And in my list, I have only 2 devices connected, my PC and iPhone.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for checking, Ninomalbinho.

     

    If you haven't already, can you uninstall the app, restart your device and then reinstall it, to see if that helps?

    • Ninomalbinho's avatar
      Ninomalbinho
      Helpful | Level 5
      11 months ago

      I retried all of this, but same result. I enter my email and my password. I receive a mail and a code, I enter the code in application and it always say the code is not correct 😞

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi Ninomalbinho, could you clarify what code you're receiving in your email? Is this two-step verification? 

         

        Have you tried temporarily disabling it to see if this helps you to login?

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