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Forum Discussion

VIP1's avatar
VIP1
Helpful | Level 6
12 months ago

Issue with removing old (unlinked) devices in Dropbox account settings page

Hi Dropbox community,

 

Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section

 

Upon attempting to remove these old devices by clicking on the trash icon next to the respective device hostname, I encountered a problem. Instead of successfully removing the device, the page simply refreshes without any changes, and no error message is displayed (only green message with "Host dismissed" text)

 

I have made several attempts to resolve this issue, including refreshing the page, logging out and logging back in, and clearing browser cache, but the problem persists.

Account Settings
Error Messages
  • VIP1's avatar
    VIP1
    12 months ago

    Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:

     

    1. Having a UI button that does nothing - It's expected
    2. Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
    3. Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected

    im serious😵

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi VIP1, thanks for posting today!

     

    Could you try switching browsers and then removing the devices to see if this helps?

     

    Keep me posted!

    • VIP1's avatar
      VIP1
      Helpful | Level 6
      12 months ago

      Hi Jay,

       

      Thank you for your prompt response.

       

      I have just tested the device removal process using Google Chrome (fresh setup with default settings with no custom extensions), and unfortunately, I encountered the same behavior as with Safari 17.1. The issue persists, and the devices are not being removed successfully 😢

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Could you attach a screenshot showing your devices page, and the error you're getting when removing them?

  • VIP1's avatar
    VIP1
    Helpful | Level 6
    12 months ago

    Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:

     

    1. Having a UI button that does nothing - It's expected
    2. Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
    3. Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected

    im serious😵

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