You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SG18's avatar
SG18
New member | Level 2
3 months ago

My address was deactivated so I can't access the security code.

Dear All,   I have basic Dropbox account. I know my e-mail address and also my password. The mail address was deactivated (yahoo) and cannot be recovered. While locking-in into my Dropbox accou...
Account Access
Account Settings
  • Hannah's avatar
    Hannah
    3 months ago

    Thanks for the update! 

     

    If you're seeing this, you're accessing the page, while logged in to your account.

     

    You need to access it from a private browsing/incognito window, without logging in to your Dropbox, to see the form Megan mentioned.

     

    I hope this helps!

SG18's avatar
SG18
New member | Level 2

Hi Hannah, I did it. Please see below the screen (logged in from Germany):

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the update! 

 

If you're seeing this, you're accessing the page, while logged in to your account.

 

You need to access it from a private browsing/incognito window, without logging in to your Dropbox, to see the form Megan mentioned.

 

I hope this helps!

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