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Forum Discussion

Jose H.8's avatar
Jose H.8
Explorer | Level 3
7 months ago

My Documents & Download stopped syncing with my Mac folders & I don't know how to make them sync.

Sometime ago my Documents & Download Folders stopped syncing with my MAC folders, don't know how to make them Sync again, they are not listed on the Mac-Mini.local where you have the folders to sync,...
Desktop
Dropbox Backup
Mac
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Jose H.8 - sorry to hear you're having issues with this.

 

Could you have a look at the app's preferences under the Backups tab and let me know if you see your Documents and Downloads folders listed there?

 

Do you see them on your Backups page online? 

 

Also, what is your computer's exact OS version and the status and version of the Dropbox desktop app installed there as shown in your menu bar?

 

Let us know more and we'll take it from there. 

Jose H.8's avatar
Jose H.8
Explorer | Level 3
7 months ago

Thanks for your reply.

 

 

I can see Dropbox on menu Bar

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for the screenshots, Jose H.8.

     

    I see that the particular desktop folders seem to be backed up to Dropbox. What's the backup status exactly, when you look at the "Mac" folder here?

     

    Also, what do you see when you hover over the Dropbox icon (in your menu bar) with your mouse?

    • Jose H.8's avatar
      Jose H.8
      Explorer | Level 3
      7 months ago

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for the screenshots, Jose H.8, everything seems to be working correctly with your backup.

         

        The fact that you don't see the backup folders within your Dropbox folder could be due to an update of the backup feature to the new experience; do you remember getting a notification about such an update at some point recently?

         

        If you did the update, you should be able to find your desktop folders in their original locations; they're still backed up, they're just not within the Dropbox folder anymore.

         

        You can read more about the update here.

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