You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jose H.8's avatar
Jose H.8
Explorer | Level 3
7 months ago

My Documents & Download stopped syncing with my Mac folders & I don't know how to make them sync.

Sometime ago my Documents & Download Folders stopped syncing with my MAC folders, don't know how to make them Sync again, they are not listed on the Mac-Mini.local where you have the folders to sync,...
Desktop
Dropbox Backup
Mac
Jose H.8's avatar
Jose H.8
Explorer | Level 3

Thanks for your reply.

 

 

I can see Dropbox on menu Bar

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for the screenshots, Jose H.8.

 

I see that the particular desktop folders seem to be backed up to Dropbox. What's the backup status exactly, when you look at the "Mac" folder here?

 

Also, what do you see when you hover over the Dropbox icon (in your menu bar) with your mouse?

  • Jose H.8's avatar
    Jose H.8
    Explorer | Level 3
    7 months ago

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the screenshots, Jose H.8, everything seems to be working correctly with your backup.

       

      The fact that you don't see the backup folders within your Dropbox folder could be due to an update of the backup feature to the new experience; do you remember getting a notification about such an update at some point recently?

       

      If you did the update, you should be able to find your desktop folders in their original locations; they're still backed up, they're just not within the Dropbox folder anymore.

       

      You can read more about the update here.

      • Jose H.8's avatar
        Jose H.8
        Explorer | Level 3
        7 months ago

        Thanks for your reply,

         

        where are my Desktop, Downloads and Documents folders when I go to Dropbox on my phone or on another comuter?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!