We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Anas1's avatar
Anas1
Explorer | Level 4
5 years ago

My Dropbox account was deleted due to inactivity, can I get back my referral space?

Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I regist...
Account Access
Account Settings
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hey there Anas1, I hope you're well today!

    To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.

    Please just check your inbox when you have a moment and we can take it from there.

    Thanks!

Susq's avatar
Susq
New member | Level 2
2 years ago

Hi,

How do I reopen my account after it got closed? I didn't notice the warnings/ mails (thought they are spam emails) . I didn't use my account for a looong time so that's why it closed, ok. BUT I need those files back. Please, tell me that there is something to do to save those files...!

 

(I opened new account, but that doesn't bring missing files back..:C  )

 

 

Susq

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Susq, thanks for taking the time to post here today.

     

    I'm afraid that if your account was closed due to inactivity, it's not possible to get it restored.

     

    I'm sorry that I can't help you more with this, but if you have any more questions, let me know.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!