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Forum Discussion
Not getting notifications when tagged in comments
I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notificat...
I see, thanks for the additional information, Jessica.
We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments?
Thank you, Hannah -
I followed your instructions. I opened a file, selected the ellipsis in the comments area, and saw that I had the option to "subscribe". However, I checked several other files, and for each one it appears that I am unsubscribed.
I clicked on several of the files I am waiting for comments on, saw that there were comments, that I was tagged, but that I am not getting notifications. All of these files also had an option for me to "subscribe". I did so, but I need to make this change globally. And other ideas?
Thank you so much for your help!
Jessica
Megan
Dropbox Staff
Dropbox StaffHey Jessica_Joy, I'm afraid that there's no way to globally make this change, unless you do it individually for each folder/file.
However, you should always be notified when someone else mentions you in a comment, even if you've unsubscribed from comment notifications on that file.
Can you confirm that the people that tagged you, used your name/email directly on the comment of the file?
Hello Megan,
Thank you so much for your reply. Yes, I can confirm that in every case I am mentioned - using the "@" sign and the correct moniker.
Any other ideas?
Jessica
Hello again Megan,
The last comments I received were on March 5th. However, in the notifications drop-down menu the comments say "2 days ago". I have also re-confirmed with my colleagues that they are using the correct email address to tag me.
However - I asked them to use two other email addresses. One email notification came through (to an email I don't use for work) but the comment didn't populate in DB (where I am signed in with the correct address). It would seem that some wires are crossed somewhere! The Jessica H is associated with the right accounts for me.
Thanks!
Jessica
- Walter
Hey Jessica_Joy - sorry to jump in here, but could you clarify if you're using a Dropbox for Teams account or individual accounts instead?
Could it be that you've somehow disabled the email notifications for comments and/or mentions? Have you ensured that this option is enabled in your settings online?
