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Jessica_Joy's avatar
Jessica_Joy
Explorer | Level 4
12 months ago
Solved

Not getting notifications when tagged in comments

I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notificat...
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  • Walter's avatar
    Walter
    12 months ago

    I see, thanks for the additional information, Jessica.

     

    We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments? 

Jessica_Joy's avatar
Jessica_Joy
Explorer | Level 4
12 months ago

Hi again Walter -

 

Before I ask them to do that, I should tell you that they are receiving my comments, but I'm not receiving theirs. Comments are working for everyone else. I just don't want to waste their time if the issue is on my end.

 

Any thoughts?

Jessica

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
12 months ago

I see, thanks for the additional information, Jessica.

 

We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments? 

  • Jessica_Joy's avatar
    Jessica_Joy
    Explorer | Level 4
    12 months ago

    Thank you so much for your help, Walter Megan Hannah  - what great support! Clearing the cache resolved the issues.  Take care! Jessica

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