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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
I couldn't log in to the original account so I made a new one to ask the community.
I formatted my laptop and reinstalled dropbox, I was asked to type in the 6 digit code. I'm not receiving the 6-digit verification code via e-mail. I've tried "Send a new code" several times and tried everything you guys posted on help center(adding no-reply@, checking the spam mailbox etc...). I even asked the e-mail provider to look into this problem, but they said there's nothing wrong with the e-mail account.
Hope you guys can help me please
How bad is this Dropbox. I cannot access my dropbox. Got email, password everything but they are not sending a code to my email so I cannot get in. Cannot contact support, the bot is the most pointless thing and so is all the other questions and options.
I had the same problem (I have several clients and most of them have the same issue).
In some cases, the codes don't arrive to the email. The mailboxes are fine and spam folder it's empty. Mailboxes receives mails from other recipients without any issues... just the Dropbox codes are not being sent.
When I was able to contact support by chat, support fixed it... they did "something" on the backend and codes started to arrive to email addresses.
The problem is in some scenarios we cannot contact support because we cannot login. If we cannot login, the support chat is unavailable!
- Jay
Dropbox Staff
Hi Alex2222, if your users are unable to login to the account, they can get in contact with our support team directly to look into this matter in more detail.
This can be done by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to contact support.
Thank you.
Good to know. I saved the link and added this info to my notes.
Really appreciated.
