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Forum Discussion
Selective Sync not working, can't sync folders to the app
I just got a new computer (Mac) and when downloading the app it asked me to select folders. I only selected a couple thinking I can update this later. However I can't figure it out. Following the Selective Sync article ( https://help.dropbox.com/sync/selective-sync-overview) it states click on Preferences and then the Sync tab. However nothing happens when I click Preferences, no new window opens...
- Walter
Dropbox Staff
Hi there ANB - sorry to hear you're having issues with this.
Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as well?
Have you rebooted your computer since you first noticed this by the way?
Let us know more and we'll take it from there.
This issue has now gotten even worse as now Dropbox won't even open, I keep getting an error message saying "Couldn't open dropbox. This may be a temporary error. Please restart dropbox." I've restarted, uninstalled and reinstalled, rebooted the computer and downloaded the latest OS Sanoma etc. But nothing works.. Below is the message I'm getting. I'm using a Macbook air.
bn.BUILD_KEY: Dropbox
bn.VERSION: 186.4.6207
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 222eef63-ae08-58a9-b7e9-7b509dd3da3f
pid: 38677
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '***', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '***', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/amandanelsonbulleyn'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/***/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/***/Att Pynta Dropbox'
real_path='/Users/***/Att Pynta Dropbox'
not found
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/1j/zx4ftbf5061cwyhx02jxsvc00000gp/T'
real_path='/private/var/folders/1j/zx4ftbf5061cwyhx02jxsvc00000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/authentication/register_host_helper.py", line 500, in _try_register_host
File "desktop/dropbox/client/authentication/register_host_helper.py", line 676, in _on_register_host_success
File "desktop/dropbox/infinite/preferences.py", line 151, in update_local_config_from_server
File "desktop/dropbox/infinite/preferences.py", line 246, in _get_root_policy_unlocked
File "desktop/dropbox/infinite/preferences.py", line 263, in _get_user_choice_root_policy_unlocked
File "desktop/dropbox/infinite/preferences.py", line 282, in _get_policy_for_source_unlocked
File "desktop/dropbox/infinite/preferences.py", line 78, in from_str
ValueError: 17004267649
