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Rlang77's avatar
Rlang77
New member | Level 2
2 years ago

Two different email addresses, but I need access to the files on the old account.

Hello,   I am a teacher who uses dropbox for some work I do with a local organization. I had my school email attached to the account and paid for premium (my district doesn't use dropbox so this ...
Account Access
Account Settings
Multiple Accounts
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Rlang77, welcome to our Community!

 

You mentioned that you tried to change the email address from the "new" one to the "old" email address. 

 

However, if you sign out of the new account, and try to sign into the existing one, do you see any messages? 

 

Do you recall the password, in order to give that a go? 

 

Let me know, and we'll take it from there!

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