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Bingo_needs_help's avatar
Bingo_needs_help
New member | Level 2
10 months ago

6 digit access code not found

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code when I am trying to login. I don't think my account has been shut down as I have seen in other threads. I NEED these files!

Could you please help me?

Account Access
Security
    • Bingo_needs_help's avatar
      Bingo_needs_help
      New member | Level 2
      10 months ago

      I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts.

      • maher1982's avatar
        maher1982
        Icon for Super User rankSuper User
        10 months ago

        Dropbox deletes inactive accounts. If there's no activity on your Dropbox account for an extended period (about one year), I hope that your files haven't been deleted.

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    10 months ago

    Hi,

    Could you please check the spam/junk folder of your email? Also, consider adding no-reply@dropbox.com to your email contacts.

    If this doesn't resolve the issue, ensure that you are using the correct email address. Additionally, try logging in from a different browser or a private browsing window.

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