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Forum Discussion
GG166
8 months agoNew member | Level 2
6-digit verification code is not accepted - wrong code error
I am changing device and installed Dropbox on my new device. I need to enter a 6 digit verification code which is sent to my mail. However, the code is not accepted. I recente a message it is a wrong code, but it is exactly the same code as in the mail.
How can I get access to Dropbox on my new device?
Sorry to hear about this, GG166.
Are you currently on a Basic free account?
If so, is it possible that you already have 3 devices linked to your account and are trying to link a 4th one?
- HannahDropbox Staff
Sorry to hear about this, GG166.
Are you currently on a Basic free account?
If so, is it possible that you already have 3 devices linked to your account and are trying to link a 4th one?
- GG166New member | Level 2
Thanks Hannah. This was indeed the problem. It's fixed now.
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