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marko1970's avatar
marko1970
New member | Level 1
2 months ago

Webmail service changed owners - can't access email to receive 6-digit code

A fairly reputable webmail service from my city was bought out a few years ago, my email address and inbox along with it. I thought I had backed everything up but my dropbox stayed on that email address. Can't provide the 6 digit code required for login. Help?

I'm now using this email address. If there are any admins active, shoot me an email and I will provide more info on my account. Since it was so far back that I used it, I only remember partial info, and it's not enough for automatic detection of the account.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey marko1970, thanks for reaching out to us and sorry to hear about this.

    Do you perhaps have any devices still linked to this account? 

    If you do, you should be receiving the 6-digit code as a notification on those as well.

    I not, let us know and we can reach out via email, to see what we can do.

    Thanks.

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