Forum Discussion

gd-uni-it's avatar
gd-uni-it
New member | Level 1
2 months ago

A user can't verify their email in order share files on their account

Dear Support, I have a customer who is experiencing issues accessing the "Shared" folder in Dropbox. He is presented with a prompt that says "Confirm your email" along with a button labeled "Send c...
Account Access
Permissions
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi gd-uni-it, thanks for bringing this to our attention.

Is the user definitely signing into the correct Dropbox account in their browser?

Could they try switching browsers to see if this helps?

Let me know how it goes!

  • gd-uni-it's avatar
    gd-uni-it
    New member | Level 1
    2 months ago

    Hi Jay

    i'm sure it's the right account.

    i have allready tried other browsers, inkognito mode, logging in on other devices. Nothing works 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions