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gd-uni-it's avatar
gd-uni-it
New member | Level 1
2 months ago

A user can't verify their email in order share files on their account

Dear Support, I have a customer who is experiencing issues accessing the "Shared" folder in Dropbox. He is presented with a prompt that says "Confirm your email" along with a button labeled "Send c...
Account Access
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gd-uni-it's avatar
gd-uni-it
New member | Level 1
2 months ago

Hi Jay

i'm sure it's the right account.

i have allready tried other browsers, inkognito mode, logging in on other devices. Nothing works 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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