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gd-uni-it's avatar
gd-uni-it
New member | Level 1
2 months ago

A user can't verify their email in order share files on their account

Dear Support, I have a customer who is experiencing issues accessing the "Shared" folder in Dropbox. He is presented with a prompt that says "Confirm your email" along with a button labeled "Send c...
Account Access
Permissions
Security
Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi gd-uni-it, 

I just want to share about my own experience with this kind of scenario. What I did when I got the message to verify the email address is that I checked my email on a different device, such as my mobile device. In this way, when you click the Verify button, you will be routed to your Dropbox account and this time, you will see the confirmation message that your email address is now fully  verified , it may have a confirmation button that you will have to click to confirm the changes. Then on your computer, you just need to refresh your account for the changes to update. I hope this can be of help to you. Thank you. 

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